Remote Control Service
Remote Control Service
While we are there, we'll also be determining your
level of familiarity with computers. This is so that we
can offer you advice in a way that will make sense
to you, but also as a way of saving money for you
and time for both of us in the future.
A lot of the time, it isn't a physical repair or
installation of equipment that's needed, but
software to be altered / updated / installed, or a
virus scan to be performed, perhaps. Maybe
software has been damaged by a virus and needs a
reinstall.
Well, we don't always have to be there for that. If
you have a functioning internet connection, and it's
only a software problem, then we can fix the
machine by Remote Control.
All it needs is for you to have a small program on
your computer. When you need us, you call us on
the phone to set up the session. We then ask you to
run the program, and we are then able to take
control of your machine as if we were sitting at it!
Once we have finished, you close the program,
which ends the session. You have full control of the
machine at all times. We can't access until you allow
it, and we can't stay connected after you end it.
Since we don't have to come to you, this saves time,
and therefore, money. There are two different
charge schemes. The first time you use this service
you pay a one-off fee (currently £35), after which
you can continue to pay the one-off 'per incident' fee.
Or, you can pay a monthly fee (£12) and then you'll be
able to use the Remote Control system as often as
needed, within reason. Obviously you'll need some way
of being able to pay online, too! Once the job is
completed, you'll be sent a link to our checkout with
the fee preloaded, just like any other online purchase.
You can use any widely available credit / debit card.
Of course, there may well be times when we have to
visit you after all, once we have established by Remote
Control that you have a problem that can't be fixed
remotely. In this case we just charge our normal
visiting rates.
If you feel this is a service you could make use of,
now or in future, please, as a first step, download the
required software by clicking the button below to get
it. When asked if you want to run the
Crossloopsetup.exe, say yes. This will install the
program ready for use. It's then ready when needed.
Make sure that you save the icon for it somewhere it's
easily noticed.
When you have a problem, contact us and we'll tell you
what to do from there.
Click here to download CrossLoop
When you contact us for the first time, it will usually be because some equipment of yours has
malfunctioned or died, and needs replacing. So this will mean that we come to your house and do
whatever is necessary to repair the fault as efficiently as possible. Or perhaps we're there to install
something new you may have.
HCR
