Remote Control Service
Remote Control Service
While we are there, we'll also be determining
your level of familiarity with computers. This
is so that we can offer you advice in a way
that will make sense to you, but also as a way
of saving money for you and time for both of
us in the future.
A lot of the time, it isn't a physical repair or
installation of equipment that's needed, but
software to be altered / updated / installed,
or a virus scan to be performed, perhaps.
Maybe software has been damaged by a virus
and needs a reinstall.
Well, we don't always have to be there for
that. If you have a functioning internet
connection, and it's only a software problem,
then we can fix the machine by Remote
Control.
All it needs is for you to have a small program
on your computer. When you need us, you call
us on the phone to set up the session. We
then ask you to run the program, and we are
then able to take control of your machine as if
we were sitting at it! Once we have finished,
you close the program, which ends the
session. You have full control of the machine
at all times. We can't access until you allow it,
and we can't stay connected after you end it.
Since we don't have to come to you, this
saves time, and therefore, money. There are two
different charge schemes. The first time you use
this service you pay a one-off fee (currently
£35), after which you can continue to pay the
one-off 'per incident' fee. Or, you can pay a
monthly fee (£12) and then you'll be able to use
the Remote Control system as often as needed,
within reason. Obviously you'll need some way
of being able to pay online, too! Once the job is
completed, you'll be sent a link to our checkout
with the fee preloaded, just like any other online
purchase. You can use any widely available
credit / debit card.
Of course, there may well be times when we
have to visit you after all, once we have
established by Remote Control that you have a
problem that can't be fixed remotely. In this
case we just charge our normal visiting rates.
If you feel this is a service you could make use
of, now or in future, please, as a first step,
download the required software by clicking the
button below to get it. When asked if you want
to run the Crossloopsetup.exe, say yes. This will
install the program ready for use. It's then ready
when needed. Make sure that you save the icon
for it somewhere it's easily noticed.
When you have a problem, contact us and we'll
tell you what to do from there.
Click here to download CrossLoop
When you contact us for the first time, it will usually be because some equipment of
yours has malfunctioned or died, and needs replacing. So this will mean that we come
to your house and do whatever is necessary to repair the fault as efficiently as
possible. Or perhaps we're there to install something new you may have.
HCR
